How many of you trust your gas gage on your car that when it reads 1/2 a tank that it means 1/2 a tank? How about a 1/4 of a tank? Talk about bad measurements!! While it is not a huge issue, it's probably a "image" thing rather than an accuracy thing. Probably most cusotmers want the gas gage to look symetrical rather than to be accurate in how much gas is left in the tank.
In this article about AOL Fined for Making it Hard to Cancel Service it makes you wonder why some businesses are in business. But guess what, as the saying goes What gets measured gets done is just as accurate here. But the real question is: would you do business with a business that does that?
What should be happening from the Board room is not "How can we keep their money" which is nothing more than a short sighted approach to fixing the problem but a "What issues are occuring that we're not aware of that we need to fix?" But my most people's accounts, this costs money? Oh really? And how much did it cost you in reputation and current and potential customers when these people sued you?
Personally I'm tired of the bigger companies with the CSRs (customer service rep), and it's not their fault because they're following management's policies, that are more concerned with keeping my money than asking what can we do to fix the problem? No wonder the Dilbert comic strip just keeps on going.
Profit is a measurement of success, but it comes after People!
1 Cor 13:1-3 If I speak with the tongues of men and of angels, but do not have love, I have become a noisy gong or a clanging cymbal. If I have {the gift of} prophecy, and know all mysteries and all knowledge; and if I have all faith, so as to remove mountains, but do not have love, I am nothing. And if I give all my possessions to feed {the poor,} and if I surrender my body to be burned, but do not have love, it profits me nothing.
When you look at the origina Greek of 1 Corinthians 13:3 and read Vincent's Word Studies about the passage that is bolded above you see that the picture here (see SOP in verse 26) is of a mother laying with her child and chewing food to pre-digest it for her baby (especially in third world countries today) and giving it to them to eat. Even something as touching as this scene when done without love is worthless.
Why do you think this is stated? Why is it stated that performance without love is worthless? Would love without performance be just as worthless? Do big businesses and venture capitalists do the same thing? How do you fit into this scene?
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